NETWORK MANAGEMENT POLICY



1. Purpose
The purpose of this Network Management Policy is to ensure the reliable, secure, and efficient operation of Geneva On-Line’s network infrastructure while providing a high-quality service experience for all customers.

2. Scope
This policy applies to all network operations, including but not limited to data transmission, bandwidth management, traffic prioritization, and user support.

3. Network Monitoring and Management
 • Monitoring: We continuously monitor network performance to ensure optimal service delivery. This includes tracking bandwidth usage, latency, and uptime.

  • Data Collection: We may collect data related to network traffic and usage patterns to improve service quality and troubleshoot issues.

    • 4. Traffic Management
    To maintain a high-quality user experience, we may implement the following traffic management practices:
  • Congestion Management: We employ intelligent traffic management techniques to mitigate network congestion and ensure equitable access to available bandwidth for all users.
  • Bandwidth Prioritization: We may prioritize time-sensitive traffic, such as voice and video communications, to maintain service quality.
  • Fair Use Policy: Users are expected to use our services in a manner that does not adversely affect other customers. Excessive usage may result in throttling or other measures.

    • 5. Network Security
  • Threat Management: We implement security measures to protect our network from unauthorized access, malware, and other threats.
  • Incident Response: In the event of a security breach or incident, we will respond promptly to mitigate risks and notify affected customers as necessary.

    • 6. Customer Responsibilities
    Customers are expected to:
  • Use our services in compliance with all applicable laws and regulations.
  • Refrain from engaging in activities that may harm the network or disrupt services for other users (e.g., spamming, hacking).
  • Report any network issues or suspicious activities to our support team promptly.

    • 7. Policy Enforcement
    We reserve the right to monitor compliance with this policy and take appropriate action if violations occur. This may include service suspension or termination for repeated or severe violations.

    8. Review and Revision
    This policy will be reviewed periodically and updated as necessary to reflect changes in technology, legal requirements, or business practices.

    9. Contact Us
    If you have any questions or concerns about this Network Management Policy, please contact us at:

    Geneva On-Line, Inc.
    700 Veterans Parkway Suite 205
    Lake Geneva, WI 53147
    (262) 249-9100
    support@genevaonline.com

    Effective Date: 09/25/2024

    Geneva On-Line, Inc.
    700 Veterans Parkway Suite 205
    Lake Geneva, WI 53147
    (262) 249-9100

    Customer Service: M-F 8:30 - 5:00 pm
    Office Hours: By Appointment
    Technical Support: 24x7

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